This article was shared by Contractor In Charge owner Lynn Wise. It’s not easy to build an effective answering service for plumbers. Just ask Lynn Wise, Founder, and CEO of Contractor In Charge. Lynn has created a reputable and reliable answering service from the ground up. It took a major effort rather than her just jumping into it. It took her combined experience as an employee at Yellow Pages and IBM, as well as being co-owner of a plumbing and heating company. This helped Lynn to perfect the process. Remember that the customer always comes first While routine maintenance may not be a significant stressor for customers, many plumbing calls are emergency calls made when something goes wrong. At that moment, customers need two things – a fast response and a solution that works. If you can provide both, you are well on your way to success. Creating the capacity to offer a fast response is the first step. Lynn Wise, Founder, and CEO of Contractor In Charge points out that if you can...
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