This content is shared by Contractor In Charge. Are we moving into a new normal?  COVID-19’s economic disruption has caused businesses to either re-examine how they do business or cease to exist. The harsh reality is that companies that try to return to business as usual may find it hard to survive. Companies are working to find ways to protect their employees and their businesses.  Even businesses that were in the unique position to do well are realizing the gaps in their structure due to outdated and inefficient business processes.  While some businesses are focused solely on survival, others are taking advantage of this opportunity to update and change their procedures. Look for ways to reduce your technicians time in the field. Are there tasks they can perform prior to arrival to minimize their time in the home? Investigate and fix problems in processes. Look at ways to automate workflows or manual processes in your company.  Minimizing time spent on manual p...

Contractor In Charge shared this article. If we ever desired a ‘do over’ for our industry, this is it.  Being classified as an essential business during Covid-19 is providing us the chance to change the narrative of our industry.    How we rise to the challenge is our responsibility. Being able to set or reset the expectations for your profession isn’t something everyone is gifted.  We need to take this opportunity and create the standards that will become our new normal. One area we need to address is the need for qualified employees. There is an enormous void that needs to be filled. Now more than ever, the need for qualified, trained, and experienced men and women to fill positions in the job market is vitally important to our nation’s economic growth. The workforce used to be divided into two categories.  This isn’t the case anymore. It isn’t just White Collar and Blue Collar.   ‘No Collar’, ‘New Collar’ or ‘Grey Collar’; these are the jo...

Contractor In Charge | Service Contractor Answering Service Contractor In Charge shares this video, "Service Contractor Answering Service" - https://ift.tt/3s9JyBR With ... via YouTube https://www.youtube.com/watch?v=MZKB9VdX5nU

Contractor In Charge | After Hours Answering Services - Three Things to Know! Description Contractor In Charge shares this video, "After Hours Answering Services - Three Things to Know!" For more content: ... via YouTube https://www.youtube.com/watch?v=i8zeN5sobeg

Contractor In Charge | Tips to Achieve Plumbers Answering Service Success Contractor In Charge shares this video, "Plumber Answering Service Success Tips." - https://ift.tt/3s9JyBR With ... via YouTube https://www.youtube.com/watch?v=HVogSQntR7A

Contractor in Charge | Hire or Outsource Plumbing Company Staff? Contractor In Charge shares this video, "Hire or Outsource Plumbing Company Staff?" - https://ift.tt/3s9JyBR With ... via YouTube https://www.youtube.com/watch?v=QK7N1uJWlHA

This content was shared by Contractor In Charge Founder Lynn Wise. The trend towards using virtual conferences in business was already growing, however, circumstances in 2020 have pushed the transition to a necessity.  While in-person conferences are valuable, businesses are realizing the benefits of going virtual; This includes ease of accessibility, eco-friendly, and the minimal costs associated with attending. Attending a virtual conference does have its challenges.  With a little insight and preparation, you can still get all the amazing information from the comfort of your office or living room, at a fraction of the cost. Follow these tips to make the most of your time. Be an Active Participant.  Block out the time on your calendar.  Commit to being truly present for the experience.  Use chat and other networking tools to connect with other attendees and participate in the sessions and with the presenters.  The contacts you make at a virtual event b...

Lynn Wise, Founder of Contractor In Charge shared this article. There are many very good reasons for hiring an outsourced answering service for your plumbing company. Lynn Wise, Founder, and CEO of Contractor In Charge states that the first reason is profit. A great deal of money is lost outside of office hours when potential customers call and do not receive an immediate answer. Following that is the potential for lead generation and business expansion, as well as freeing yourself from extra office and hiring tasks so that you may focus on the actual business of plumbing. There is real potential for providing a reliable and consistent level of customer service that goes above and beyond the quality plumbing services you already offer. Increased income Lynn Wise, Founder, and CEO of Contractor In Charge mention that potential work can be lost to competitors when phones go unanswered. Don’t let that happen. Have someone capable and ready to answer the calls and customers’ questions ...

Contractor In Charge owner Lynn Wise shared this article. The call flow is one of the first things that need to be established within a plumbing companies’ answering service. Lynn Wise, Contractor In Charge’s Founder, and CEO emphasizes how much it helps to provide a framework for customer service. She makes sure that the most important aspects receive the highest priority. Lynn also ensures that every pertinent part of customer service is included within the call. Without those fundamental aspects, an answering service can fall short and customers may end up going elsewhere. Make sure to include all the key elements A call flow has a certain amount of information that needs to pass between the customer and the answering service in order to be effective. For each call, you will want to include at least the following: A friendly and informative greeting Discovery of the customer’s core issue Overview of the potential solutions that can be offered Any additional services of inte...

This article was shared by Contractor In Charge owner Lynn Wise. It’s not easy to build an effective answering service for plumbers. Just ask Lynn Wise, Founder, and CEO of Contractor In Charge. Lynn has created a reputable and reliable answering service from the ground up. It took a major effort rather than her just jumping into it. It took her combined experience as an employee at Yellow Pages and IBM, as well as being co-owner of a plumbing and heating company. This helped Lynn to perfect the process. Remember that the customer always comes first While routine maintenance may not be a significant stressor for customers, many plumbing calls are emergency calls made when something goes wrong. At that moment, customers need two things – a fast response and a solution that works. If you can provide both, you are well on your way to success. Creating the capacity to offer a fast response is the first step. Lynn Wise, Founder, and CEO of Contractor In Charge points out that if you can...

Lynn Wise, Contractor In Charge Founder shared this article. There comes a time when a company cannot grow the business it does without adding the additional capacity necessary to: Handle additional documents Do extra hiring Create more invoices, and Answer incoming customer calls However, there is a simple solution to avoid generating excess HR and general office workloads. Those activities may prevent plumbers from having enough time to finish their work. The solution is outsourcing. As Lynn Wise, Founder, and CEO of the outsourcing company, Contractor In Charge, puts it: “We extend your office by taking after-hour calls.” With outsourcing, your office can increase its reach without the usual growing pains that occur in vertical expansion. Find the right outsourcing company We spoke to Lynn Wise, Founder, and CEO of Contractor In Charge, to find out from an expert what it takes to find the right outsourcing service fit. Lynn is the author of the book “Build It, Grow It...

This is shared by Lynn Wise, Founder, Contractor In Charge, After years as a co-owner of a plumbing and heating company, Lynn Wise created a formula for home services customer care and accounting best practices. Contractor In Charge was born In 2014, she realized that she could provide this system to scale as a fully outsourced service. Because of her vast experience at previous positions at Yellow Pages and IBM, her team has harnessed the power of the latest technology available. Additionally, her solutions focus on old fashion customer care and real-time bookkeeping. Contractor In Charge offers a decentralized and completely scalable answering service and bookkeeping for plumbers, electricians, and heating, and air conditioning home service contractors. Contact us today to schedule your free consultation. The post Contractor In Charge | “Old Fashioned Service and Cutting Edge Technology” appeared first on Ask Contractor In Charge . Original post here: Contractor In Charge |...